Terms and Conditions

 

Terms and Conditions

 

Last updated: 04/02/2026

 

1. Introduction

 

Welcome to AmyWell. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website and/or purchasing products from AmyWell, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

These Terms apply to all visitors, users, and customers of the website.

 

2. About Us

 

AmyWell is an online retail store operating in the United Kingdom.

Business name: AmyWell

Location: United Kingdom. Glasgow, Scotland

Email: Shop@AmyWell.co

If you have any questions about these Terms, please contact us using the details above.

 

3. Use of the Website

 

By using this website you confirm that:

  • You are at least 18 years old, or have permission from a parent or guardian.

  • You will not use the website for illegal or unauthorised purposes.

  • You will not attempt to interfere with the security or functionality of the website.

We reserve the right to suspend or terminate access if these Terms are violated.


4. Products and Descriptions

 

We aim to ensure all product descriptions, images, and prices are accurate. However:

  • Product images are for illustration purposes only.

  • Colours may vary depending on device screens.

  • We reserve the right to modify or discontinue products without notice.


5. Pricing

 

All prices displayed on the website:

  • May include or exclude VAT depending on the product listing.

  • Do not include delivery costs, unless stated otherwise.

We reserve the right to change prices at any time. However, the price charged will be the price shown at the time your order is placed.


6. Orders

 

When placing an order:

  1. You will receive an order confirmation email.

  2. This confirmation does not guarantee acceptance of the order.

  3. A contract is formed only when we dispatch the product.

We reserve the right to:

         >  Refuse or cancel orders

         > Limit quantities purchased

         > Cancel orders due to pricing or stock errors

If payment has already been taken, a full refund will be issued.


7. Payment

 

We accept payment through secure third-party payment providers available on the website.

By making a purchase you confirm that:

  • The payment information provided is accurate and authorised.

  • You have the legal right to use the payment method.


8. Delivery

 

Delivery times are estimates and may vary depending on location and courier services.

AmyWell is not responsible for delays caused by:

  • Postal services

  • Customs

  • Events outside our control

Risk of loss passes to the customer once the item has been delivered.


9. Returns and Refunds

 

Under the UK Consumer Contracts Regulations, you have the right to cancel an order within 14 days of receiving your goods.

To qualify for a return:

  • Items must be unused and in original packaging

  • Proof of purchase may be required

Refunds will typically be processed within 14 days of receiving the returned item.

Some items may be non-returnable, including:

  • Personalised items

  • Perishable goods

  • Hygiene-sensitive products (if opened)

Return shipping costs may be the responsibility of the customer unless the item is faulty.


10. Faulty or Damaged Goods

 

If you receive a faulty or damaged item, please contact us within 48 hours of delivery.

You may be entitled to:

  • A replacement

  • A repair

  • A full or partial refund

This is in accordance with the Consumer Rights Act 2015.


11. Intellectual Property

 

All content on the AmyWell website, including:

  • Text

  • Images

  • Logos

  • Graphics

  • Website design

is the property of AmyWell and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or exploit any content without written permission.


12. Limitation of Liability

 

To the fullest extent permitted by law, AmyWell shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits or business

  • Loss of data

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any rights under UK consumer law


13. Privacy

 

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process your personal data.


14. Changes to These Terms

 

We may update these Terms and Conditions at any time.

Changes will take effect immediately upon being posted on the website.


15. Governing Law

 

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.


16. Contact Information

 

If you have questions about these Terms and Conditions, please contact:

AmyWell

Email: Shop@AmyWell.co

United Kingdom