Return Policy

 

Returns & Refunds Policy

 

Last updated: 09/03/2026

 

Thank you for shopping with AmyWell. If you are not completely satisfied with your purchase, we’re here to help.

 

1. Your Right to Cancel (14-Day Cooling-Off Period)

 

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel:

  • You must notify us within 14 days of delivery

  • You must return the item within 14 days of notifying us

Items must be returned in unused condition and in their original packaging where possible.

 

2. Return Eligibility

 

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be returned within the allowed return period

  • Include proof of purchase or order number

We reserve the right to refuse returns that do not meet these conditions.

 

3. Non-Returnable Items

 

Some items may not be eligible for return, including:

  • Personalised or custom-made items

  • Perishable goods

  • Hygiene or health products that have been opened or used

  • Gift cards or digital products

If you are unsure whether your item is eligible, please contact us before returning it.

 

4. Faulty or Damaged Items

 

If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of receiving the product.

In line with UK consumer law, you may be entitled to:

  • A replacement

  • A repair

  • A full refund

We may ask for photos of the item and packaging to help process your claim.

 

5. Refunds

 

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • This will typically occur within 5–10 business days

Processing times may vary depending on your payment provider.

 

6. Return Shipping

 

Customers are responsible for return shipping costs, unless:

  • The item is faulty

  • The item is damaged

  • The wrong item was sent

We recommend using a tracked delivery service, as AmyWell cannot guarantee receipt of returned items without tracking.

 

7. Exchanges

 

If you would like to exchange an item, please contact us first. Exchanges may be possible depending on stock availability.

 

8. How to Start a Return

 

To initiate a return, please contact us with:

  • Your order number

  • The reason for the return

  • Any relevant photos (if applicable)

 

 

Contact:

AmyWell

Email: Shop@AmyWell.co

United Kingdom

We will provide instructions on how to return your item.