Shipping Policy

 

Shipping Policy

 

Last updated: 09/02/2026

 

Thank you for shopping with AmyWell. This Shipping Policy explains how we process and deliver orders placed through our website.

 

1. Order Processing

 

All orders are processed within [1–3] business days after payment has been received.

Orders are not processed or shipped on weekends or UK public holidays.

During busy periods (such as holidays or sales), processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.


2. Shipping Locations

 

AmyWell currently ships to:

  • United Kingdom

  • Europe

  • North America
  • Oceania

We may expand shipping to additional countries in the future.

If you are located outside our shipping areas, please contact us before placing an order.

 

3. Delivery Times

 

Estimated delivery times:

United Kingdom

  • Standard Delivery: 2–5 business days

  • Express Delivery (if available): 1–2 business days

Delivery times are estimates and cannot be guaranteed, as delays may occur due to courier services or other factors beyond our control.

 

4. Shipping Costs

 

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Order size or weight

  • Shipping method selected

From time to time, AmyWell may offer free shipping promotions, which will be clearly stated on the website.

 

5. Order Tracking

 

Where tracking is available, customers will receive a tracking number via email once the order has been dispatched.

Tracking information may take up to 24 hours to update after shipment.

 

6. Incorrect Shipping Details

 

Customers are responsible for ensuring that the shipping address is accurate and complete at the time of purchase.

AmyWell is not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately.

 

7. Lost or Delayed Packages

 

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in investigating the issue with the courier.

AmyWell is not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather

  • Customs processing (for international orders)

  • Other circumstances beyond our control

 

8. Damaged Parcels

 

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the damaged item and packaging

We will work with you to arrange a replacement or refund where appropriate.

 

9. Contact Us

 

If you have any questions about shipping, please contact us:

 

AmyWell

Email: Shop@AmyWell.co

Location: United Kingdom